Privacy Policy

Effective Date: [21-01-2026]

At Home & Estate Maintenance Solutions (“we”, “our”, “us”), we are committed to protecting your privacy and ensuring your personal information is handled safely and responsibly. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website or services.

Information We Collect

We may collect the following types of personal information:

• Name
• Phone number
• Email address
• Property address
• Service enquiry details
• Any information you provide through contact forms, booking requests, or communications

We may also collect non-personal information such as:

• Browser type
• Device information
• Pages visited
• Website usage data (via cookies or analytics tools)

How We Use Your Information

Your information is used to:

• Respond to enquiries and service requests
• Schedule and deliver services
• Communicate about jobs, quotes, or updates
• Improve our website and services
• Meet legal, insurance, and compliance obligations

We do not sell, rent, or trade your personal information.

Cookies & Website Analytics

Our website may use cookies and analytics tools to:

• Improve website functionality
• Understand visitor behaviour
• Enhance user experience

You can disable cookies through your browser settings if you prefer.

Disclosure of Information

We may share your information only when necessary:

• With trusted contractors or service partners to complete requested work
• To comply with legal, regulatory, or insurance requirements
• When required by law or government authorities

All third parties are required to protect your information.

Data Security

We take reasonable steps to protect your personal information from:

• Unauthorised access
• Loss or misuse
• Disclosure or alteration

Information is stored securely and accessed only by authorised personnel.

Accessing & Updating Your Information

You may request access to or correction of your personal information by contacting us. We will respond within a reasonable timeframe.

Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of third-party sites.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us:

Home & Estate Maintenance Solutions
📧 Email: info@homeandestate.com.au
📞 Phone: +61 416 057 899